Frequently Asked Questions about NPX

THE EXPERIENCE: 
The North Pole Experience™ is the critically acclaimed Santa Experience located
in the idyllic and breath-taking
 resort ski/summer destination of Flagstaff, AZ.

For over 400 years, Santa’s most guarded secret has been to use “magic portals”
to travel around the World to deliver children toys on Christmas Day has been my
most guarded secret. He has decided to share his MOST SECRET, guarded location
nestled deep in the Flagstaff forest.

YOUR TRIP TO THE NORTH POLE:
Once you board your trolley, you will take an 8-10 minute ride where you will sing songs and be propelled through the magic portal. Once you arrive at the workshop, you will disembark and your journey at Santa’s workshop begins!  and arrive at the workshop!

Inside Santa’s famously grand workshop and toy factory headquarters, families work side-by-side with Santa and his elves, building toys and then enjoy access to Santa’s main factory floor, with soaring toy slides and ceilings. Families will attend Elf University and visit Mrs. Claus and enjoy cookies and snowman soup in the bakery. Don’t forget Santa’s mailroom, office, and his top-secret “Area 47″ Sleigh Hanger, featuring his famous sleigh, jam packed with some of the most advanced technology in the world, runway lights, radar systems and more. Families will end their experience at Santa’s Workshop with special one-on-one family time with Santa for photos and sharing Christmas wishes.

DURATION OF EXPERIENCE:
The North Pole Experience lasts approximately an hour and 1/2 to hour and 45 minutes from the time of departure from Little America to your arrival back at the hotel. (Please note, this does not include meal time.)

TROLLEY CAPACITY:
Each trolley holds an intimate group of 50 people. This will be the group you are with the entire experience, so please plan ahead if you are traveling with friends or family. The small groups ensure your child will have lots of one-on-one time with everyone they meet. Private trolley’s can be reserved for your group, with minimum 50 ticket purchase.

YOUR TRIP TO FLAGSTAFF:
Whether you come up for the day or night, the remaining time in Flagstaff is completely up to you and can be spent with family and friends enjoying all the amenities at the Little America Hotel on the hotels 400 acres of forest with over one million twinkling lights during the holiday season. You can also enjoy exploring the many historic sites and venues throughout the beautiful city Flagstaff, and other amazing winter activities the city provides.

Please keep in mind, Flagstaff is a winter ski destination nestled at 7,200 feet
 and is framed by the majestic San Francisco Peaks that tower over 12,633 feet, and the home of the Arizona SnowBowl. North Pole Experience trolley departures and arrivals start from the Little America Hotel, located just 4 miles East on I-40 off the I-17 interchange. Flagstaff is recognized as Arizona’s predominant winter sports and family fun playground creating the perfect setting for Santa’s grand workshop vision and an ideal winter destination for families of Arizona.

The High Country Holidays in Flagstaff create the perfect winter landscape filled with holiday spirit and many events for our NPX families to embrace including the Arizona Snowbowl, multiple snow play areas, the Flagstaff Nordic Center, dog races, the Northern Lights Holiday Parade, ice skating at Jay L. Lively Activity Center and the Great Pine Cone Drop to name a few, etc. It is an amazing winter destination for all!

QUESTIONS ABOUT TICKETS AND PRICING

2013 NPX TICKETS

Santa has made it very easy to book your customized North Pole Experience workshop tickets online for 2013. To purchase and book your tickets to build toys with the elves this Christmas, please click here. 

NORTH POLE EXPERIENCE DAY TIME WORKSHOP TOURS

Heading into our fifth year, NPX is excited to introduce early day workshop tours for 2013, with special trolley effects so children can experience the magic and wonder of Santa’s Workshop without the night time exterior lights.

Day Trips are offered from 1:00pm to 3:45pm, with trolley’s departing Little America every 15 minutes. Day trips are $42.00pp. (Infants 17 months and under are free.)

Day trips are perfect for families with younger children who would like earlier bedtimes, Flagstaff residents and make for a fabulous day trip up to Flagstaff and home in your own bed.

NORTH POLE EXPERIENCE CLASSIC NIGHT TIME WORKSHOP TOURS

Classic Evening tours are the magical Christmas experience everyone has come to love year after year at NPX. The Little America Hotel Flagstaff, our trolley departure station is decked out in millions of lights after dusk, which adds to the excitement and mystery of the North Pole Experience.

While traveling through the portal, children will experience special light effects during their trip and when they arrive to Santa’s Village, they will see the workshop covered in lights.

Evening trips are offered from 4:00pm to 8:30pm, with trolley’s departing Little America every 15 minutes. Night trips are $55 for adults, and $49 for children 18 months and up. (Infants 17 months and under are free.)

All workshop tickets include an hour and 1/2 to an hour and 45 minutes of workshop magic including:

– A trolley ride to and from the Little America Flagstaff to the North Pole through Santa’s magic portal
– A tour of Santa’s Toy Hall of Fame
– Working side-by-side the elves building toys inside the workshop
– Access to Santa’s main Toy Factory Floor, complete with soaring ceilings and toy slides
– Snowman soup and cookies inside Santa’s bakery
– Classroom time in “EU” (Elf University!)
- Santa’s Mailroom and Office
- Story time with Mrs. Claus
– Santa’s Top-Secret ‘Area 47′ Sleigh Hanger, home of Santa’s famous sleigh, runway lights and radar systems
- Special one-on-one family time with Santa for Christmas wishes and photos

LODGING AND MEAL PRICING

Lodging, NPX dinner and Breakfast with Santa pricing can be booked with NPX partner Little America Flagstaff / Santa’s trolley launch station. For meals and lodging please call 
1-888-469-8819 or visit their website.

For other lodging details and partners during your stay in Flagstaff, please visit http://www.northpoleexperience.com/lodging/.

LITTLE AMERICA FLAGSTAFF – NORTH POLE EXPERIENCE HOST HOTEL AND NORTH POLE EXPERIENCE TROLLEY HEADQUARTERS

NOW BOARDING…Prepare for Christmas memories that will last a lifetime!

Little America Hotel Flagstaff is the host hotel and NPX Trolley Departure station for the critically acclaimed, North Pole Experience – Home of Santa’s Workshop and one-of-a-kind Christmas adventure of a lifetime with Santa’s most magical portal located in Flagstaff, Arizona. Little America is a Flagstaff tradition and is decked out in millions of Christmas lights during the holiday season, making it the perfect magical departure and arrival station for our families attending the North Pole Experience.

To book your North Pole Experience Meal and Lodging package with Little America, click here

Please note *NPX workshop tickets must be purchased prior to booking your NPX meal and lodging package through Little America. Workshop tickets are completely separate and are available online at http://www.northpoleexperience.com/buy-tickets/.

Little America Flagstaff offers lodging and meal packages starting at *$269 (Friday or Saturday) or *$253 (Weekday) for a family of four which includes:

• A one-night stay at the Little America Hotel
• Little America’s lavish NPX dinner buffet
• The famous NPX breakfast buffet with Santa designed by Little America’s award-winning culinary team*Package prices do not include current hotel and food taxes. Little America Flagstaff is separately owned from the North Pole Experience. Please contact Little America for all meal and lodging pricing questions.

LITTLE AMERICA FLAGSTAFF – NORTH POLE EXPERIENCE HOST HOTEL AND NORTH POLE EXPERIENCE TROLLEY HEADQUARTERS

Little America Hotel Flagstaff is the host hotel and NPX Trolley Departure station for the critically acclaimed, North Pole Experience – Home of Santa’s Workshop and one-of-a-kind Christmas adventure of a lifetime with Santa’s most magical portal located in Flagstaff, Arizona. Little America is a Flagstaff tradition and is decked out in millions of Christmas lights during the holiday season, making it the perfect magical departure and arrival station for our families attending the North Pole Experience.

To book your North Pole Experience Meal and Lodging package with Little America, click here

Please note *NPX workshop tickets must be purchased prior to booking your NPX meal and lodging package through Little America. Workshop tickets are completely separate and are available online at http://www.northpoleexperience.com/buy-tickets/.

NPX LITTLE AMERICA MEAL AND LODGING PACKAGES

Little America Flagstaff offers lodging and meal packages starting at *$269 (Friday or Saturday) or *$253 (Weekday) for a family of four which includes:

• A one-night stay at the Little America Hotel
• Little America’s lavish NPX dinner buffet
• The famous NPX breakfast buffet with Santa designed by Little America’s award-winning culinary team*Package prices do not include current hotel and food taxes. Little America Flagstaff is separately owned from the North Pole Experience. Please contact Little America for all meal and lodging pricing questions.

OTHER FLAGSTAFF LODGING PARTNERS
For other lodging details and partners during your stay in Flagstaff, please visit http://www.northpoleexperience.com/lodging/.

HOW FAR IS THE DRIVE TO FLAGSTAFF AND THE NORTH POLE EXPERIENCE?

The drive to Flagstaff is a beautiful transition from desert vegetation, to the cool mountain pines as you near the ski resort destination of Flagstaff. Depending on weather conditions, you should plan on a 2 hour drive from Phoenix, and 3.5 hours from Tucson and Albuquerque.  We recommend utilizing MapQuest to route your NPX excursion at: http://www.mapquest.com

HOW ARE THE ROAD CONDITIONS, AND WILL I NEED A 4 WHEEL DRIVE?
Road conditions can vary by the weather conditions. We encourage our NPX guests to check road conditions prior to their departure via the National Weather Service. Front wheel drive is highly recommended at a minimum, and four wheel drive is strongly recommended. We are located at a designated ski resort city at 7,200 feet in altitude. NOTE:  I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.

WHAT SHOULD WE WEAR (DRESS/ATTIRE) FOR NPX?
Be prepared for wintery conditions and colder weather. You should dress appropriately as if you were travelling to a ski resort destination. For the NPX Experience Trip, children are encouraged to dress in pajamas with boots or shoes, and a jacket, gloves & hat. Once inside Santa’s factory, children can roll up their pajama sleeves and work side-by-side with Santa’s elves to build toys, with parents support!

WEATHER CONDITIONS, WILL THERE BE SNOW?
While Santa really likes good snow cover on the ground for landing his sleigh, snow conditions can vary in the Flagstaff area and sometimes he gives his snow to other children around the world. We are nestled at 7,200′ feet which provides for a good potential for a winter experience. If snow conditions are light, or non-existent on your experience date, rest assured the magic and hands on experience of NPX will be a treat to your family no matter what.