Take advantage of our “Early Elf” discount, and save 10% for your family if you book before March 31, 2012. ( Discount applies to NPX tickets only) To book your all-inclusive package including a one night stay, a lavish dinner buffet , tickets to santa’s workshop, and breakfast with Santa, or questions regarding your accommodations or all-inclusive package please dial 
1-888-469-8819 or you visit us online at northpoleexperience.com. Workshop only tickets are sold online at northpoleexperience.thundertix.com and do not require assistance.

THE NORTH POLE INFORMATION LINE IS 480-779-9NPX. (9679). Please leave a detailed message, a contact phone number, and an email, and an elf from the North Pole will return your call within 48 hours. This phone number is only for North Pole Experience ticket information/questions. If you have any questions regarding your meals or lodging, please call Little America directly at 1-888-469-8819. If you need tickets re-sent to you, please send your request to media@northpoleexperience.com.

1. We visited NPX in Greer. Is this the same thing? Why did you move?
Yes, the North Pole Experience™ originated in the village of Greer and had 3 unbelievable seasons resulting in critically acclaimed reviews, major growth with the 2011 season selling out. Unfortunately the remoteness of Greer, lack of available restaurants/food options for guests, reservations support and the requirement by resort owners to mandate two-night minimum stays during the weekends, Santa found it optimal with its world-class infrastructure, to move the portal closer, now just 2 hours away from the Valley. Santa also now has a much larger workshop to maintain and enhance the NPX to a level of “experience” by all. We will always love the village of Greer and we  appreciate their support during our wonderful three-year run there.

2. IS THE NORTH POLE EXPERIENCE AN OPEN EVENT? CAN I BUY 
TICKETS ON THE DAY OF?
The North Pole Experience is an intimate family setting and set at a fixed capacity. 
The Candy Cane and Snowball Express trips will be held at a 50 person maximum for transportation through 
Santa’s “Magic Portal” to the North Pole and his workshop. All tickets and lodging 
packages are STRONGLY SUGGESTED to be purchased in advance by telephone
 with an NPX Little America Reservationist at 1-888-469-8819 or online at www.northpoleexperience.com.

Thursday, Friday, Saturday & Sunday’s sell out every year, so early booking is strongly recommended.

3. Is it possible to drive up and “experience” the North Pole Experience, but “not eat, or stay the night?”
Definitely. One of the #1 requests we received in our random online questionnaire, was “we wish NPX was closer to the Valley so guests had the option of driving up, and driving home to be back for work if need be.” With our move to Flagstaff, families now have the complete flexibility to book the entire package, or book North Pole tickets seperately  and maintain their own schedule with lodging/travel. NPX in Flagstaff is also one hour closer (round-trip) than the Polar Express® train ride in Williams, AZ, which makes it great to travel for a short stay-cation, or experience both Christmas events in the same weekend.

3. WE WOULD LOVE TO TRAVEL WITH FRIENDS AND FAMILY, CAN WE COME AND EXPERIENCE THE NPX TOGETHER, AND STAY TOGETHER? ABSOLUTELY. One of the most wonderful aspects of the North Pole Experience, is that you, your family and friends can stay together in many cabins sprinkled around Flagstaff or book your reservations together at Little America. All Flagstaff cabins are independently owned and operated and not affiliated with the North Pole Experience, or the Little America Hotel. Cabins come in all different ranges and sizes from 4 to 15 occupants per cabin. The Little America Hotel accommodates many NPX guests with a maximum occupancy of 6 in pre-selected rooms. You can reach the Little America Hotel for hotel rooms at 888-469-8819.

4. WHAT MAKES THE NORTH POLE EXPERIENCE™ DIFFERENT / UNIQUE COMPARED TO THE POLAR EXPRESS® TRAIN RIDE OR OTHER “SANTA” EVENTS?
The North Pole Experience™ is a Christmas Experience unlike anything else. NPX is a “hands-on/interactive” experience where children and their parents are actually allowed into Santa’s Toy Factory and workshop. There your children will work with the elves to assemble toys, tour Santa’s toy hall of fame and factory, attend Elf University, and even meet Santa himself for one-on-one family time, and photos. Afterwards your children can snuggle together for story time with Mrs. Claus, while the parents can enjoy a fun-filled and relaxing experience as well around a large open fire in the Little America Lobby.  The entire experience is a magical, full of light, sound and workshop action.

5. CAN WE STAY AN ADDITIONAL NIGHT, OR NIGHTS BEFORE OR AFTER OUR EXPERIENCE PACKAGE, TO ENJOY ALL THE WINTER WONDERLAND OPPORTUNITIES IN FLAGSTAFF AND THE ARIZONA SNOWBOWL? The Little America only allows one (1) night rentals for NPX guests at their special NPX rate due to the amount of guests that attend the holiday tradition each year. NPX ticket holders may stay for additional nights with a small added fee, or at other local Flagstaff accommodations. We also allow guests to dine at other area establishments at their discrection. ALL NPX Tours depart and arrive back from the Little America Hotel as this is the trolley station for the North Pole. Please arrive to NPX Check-in at Little America no later than 45 minutes BEFORE your scheduled departure.

Snow skiing is only 15 minutes away from the Little America Hotel, located at Arizona SnowBowl, Arizona’s most acclaimed ski destination. Sledding, sleigh rides, snowmobiling, quadding, snow play areas, Flagstaff Nordic Center, sled dog races, the Northern Lights Holiday Parade, ice skating at Jay L. Lively Activity Center and the Great Pinecone Drop to name a few. You can reference this website for research regarding winter recreation information at www.flagstaffarizona.org/playing_winter.html or Flagstaff’s Winter Recreation Map that is available on www.flagstaffarizona.org.

6. I HAVE ALREADY COMMITTED TO ANOTHER CHRISTMAS VENUE, BUT WOULD LIKE TO DO THE NPX AS WELL.  CAN I STAY IN FLAGSTAFF AND DO BOTH?
ABSOLUTELY.
Tickets for 2012 North Pole Experience are on sale now. Early bookers can SAVE 10% with the “Early Elf” discount on their NPX tickets (tickets only) if they book before March 31^st, 2012. Please call your Little America/NPX reservationist for assistance at 
1-888-469-8819 or visit the North Pole online ticket portal at http://northpoleexperience.thundertix.com.

7. WHAT IS INCLUDED IN THE NORTH POLE EXPERIENCE ALL-INCLUSIVE PACKAGE WITH LITTLE AMERICA? 
Your all-inclusive package will include a nightly stay in Little America Hotel room. NPX tickets to the “Experience” (standard pricing includes 2 adults/2 children), Little America’s lavish NPX dinner buffet designed by the hotel’s award-winning culinary team prior to your departure to Santa’s Workshop. You are then off on an amazing trolley ride through the magical portal to build toys with Santa’s elves to help with Christmas production, a tour of the Elves living quarters, (EU!) Elf University, Santa’s office, and meeting Santa himself for Christmas wishes and photographs. Upon returning from Santa’s workshop, parents and children will meet with Mrs. Claus for crafting and storytelling. The morning after your experience, you will get to enjoy the North Pole Experience “breakfast w/ Santa” and enjoy a scrumptuous Little America breakfast buffet with your family. All-inclusive package prices start at $455 for a family of four.

8. ONCE I BOOK OUR FAMILY, WHEN WILL I GET A CONFIRMATION AND “PERSONALIZED” PACKAGE IN THE MAIL?
Once booked, your family will receive your tickets and reservations through e-mail from Santa’s elves. You will receive two, one from The Little America Hotel for your lodging/meals, and one from the North Pole Experience for your workshop tickets.

WHAT IS NEW FOR “2012”.
PLEASE NOTE: THIS SECTION IS TOP SECRET!!!
Upon your families arrival at the NPX and check-in in the Little America Hotel, your children will take part in an “augmented reality” feature where their ticket will interact with them via a video screen. Santa is also going to REVEAL his most “top secret”, never seen section of his workshop to his guests in 2012! It is pure magic!! We can’t share too much…but just wait until you see it!!

9. HOW LONG DOES THE “EXPERIENCE” LAST?
2 to 2 1/2 hours. 
This includes dinner, your transport through the magic portal via the Candy Cane or Snowball Express, your factory/workshop time building toys with the elves. The remaining time is up to you and can be spent with family and friends enjoying all the amenities at the Little America Hotel on the hotels 400 acres of forest with over 1 million twinkling lights. You can also enjoy exploring the many historic sites and venues throughout Flagstaff, and other amazing winter activities the city provides.

10. IS MY RESERVATION AND PAYMENT REFUNDABLE?
YES. Due to very strong demand, your reservation and payment is 100% refundable up to October 1st, 2012, and 50% up to Nov 15, 2012. (See NPX “Terms & Conditions)

11. WHY DO YOU USE NPX INITIALS FOR NORTH POLE EXPERIENCE?
The NPX initials allows parents to discuss and make plans for their families North Pole Experience without tipping off the kids to your surprise plans to take them to Santa’s workshop!

12. WHO OWNS AND MANAGES THE NORTH POLE EXPERIENCE?
Obviously, the North Pole Experience is owned by Santa Claus and professionally operated.
The North Pole Experience is independently owned and operated, and it not affiliated with the Little America Hotel, or any other Flagstaff businesses.

13. WHAT WILL OUR MEALS BE LIKE AT THE LITTLE AMERICA HOTEL?
Dinner and Breakfast with Santa are sold together as a package. Both your dinner and breakfast with Santa will both be served buffet style, but trust us in saying this is absolutely no ordinary buffet spread. The Little America Collection of hotels are award-winning and acclaimed for their wonderful buffet and guest experiences. The NPX and Little America buffet will definitely be a highlight of your experience. To see menu inclusions, please see the menu section on the NPX website. Meals can be purchased with your package through Little America, or they are sold separately online at northpoleexperience.thundertix.com.

14. CAN I PURCHASE A TICKET TO THE EXPERIENCE WITHOUT STAYING THE NIGHT?
Yes. Best times and dates are available to guests based on availability. For tickets only, please visit northpoleexperience.thundertix.com. You will type in the date in the search box at the top of the page. You do not need to speak to a reservation agent to purchase NPX tickets separately. If you have a golden ticket, or have received a code from a special promotion, please enter this in the coupon box at check out and your tickets will automatically be discounted.

15. HOW FAR IS THE DRIVE TO FLAGSTAFF AND THE NORTH POLE EXPERIENCE?
The drive to Flagstaff is a beautiful transition from desert vegetation, to the cool mountain pines as you near the ski resort destination of Flagstaff. Depending on weather conditions, you should plan on a 2 hour drive from Phoenix, and 3.5 hours from Tucson and Albuquerque.  We recommend utilizing MapQuest to route your NPX excursion at:  http://www.mapquest.com

16. HOW ARE THE ROAD CONDITIONS, AND WILL I NEED A 4 WHEEL DRIVE?
Road conditions can vary by the weather conditions. We encourage our NPX guests to check road conditions prior to their departure via the National Weather Service. Front wheel drive is highly recommended at a minimum, and four wheel drive is strongly recommended. We are located at a designated ski resort city at 7,200 feet in altitude. NOTE:  I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.

17. WHAT SHOULD WE WEAR (DRESS/ATTIRE) FOR NPX?
Be prepared for wintery conditions and colder weather. You should dress appropriately as if you were travelling to a ski resort destination. For the NPX Experience Trip, children are encouraged to dress in pajamas with boots or shoes, and a jacket, gloves & hat. Once inside Santa’s factory, children can roll up their pajama sleeves and work side-by-side with Santa’s elves to build toys, with parents support!

18. WEATHER CONDITIONS, WILL THERE BE SNOW?
While Santa really likes good snow cover on the ground for landing his sleigh, snow conditions can vary in the Flagstaff area. We are nestled at 7,200′ feet which provides for a good potential for a winter experience. If snow conditions are light, or non-existent on your experience date, rest assured the magic and hands on experience of NPX will be a treat to your family no matter what.